faqs

FAQs

So what else do you need to know about Madame Tussauds, before you make the decision to apply? Here's a list of full and helpful answers to the questions we're most commonly asked.

How do I apply for a position?

Details of our current vacancies can be found by going through to the Job Search & Apply section of this site. Having conducted a search click on the role in which you are interested. You will then be able to read the relevant job advert.

If the job sounds like the one for you, click on the ‘apply now' button. You will then be able to complete the application form on-line.

Our vacancies change frequently so please don't give up if your dream job isn't available now! If you are interested in a position at one of our other attractions you can search for their current vacancies by clicking on the logos below to go to their individual websites.

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What happens once I apply?

You will automatically receive an e-mail confirming receipt of your application. You can then expect to hear from us again within the next 14 days.

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Will I know if I have been unsuccessful once I have applied?

Yes – we will contact you either way to confirm whether or not you have been successful.

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What is the selection process?

Successful applicants will normally be required to attend either an assessment centre and/or an interview. Find out more at Our Process.

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What happens at an assessment centre?

This varies role to role though you will be required to complete short exercises in teams and attend an interview. This is the ideal opportunity for you to find out more about what it is like to work for us, and for us to find out more about you. They are designed to help us select the right people for the business, and should also be enjoyable for you too!

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What is the dress code at the assessment centre?

We'd say smart/casual but remember you're trying to make a good first impression!

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What happens after an assessment centre or interview?

Once again we will contact you to confirm the outcome.

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Why should I work for you and not the competition?

Wherever you are working within Merlin, you are part of a company at the leading edge of the leisure and tourism business. We offer a highly rewarding, fun and motivating working environment and create opportunities and challenges for our employees to fulfil their potential and feel part of the company's success.

We also offer a range of permanent and temporary roles in various areas of the business to suit the needs of different people.

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What is the dress code?

Within our customer facing roles you are required to wear a uniform. We operate a fairly flexible policy on dress code in all non-uniform areas. In some roles you may even get the chance to wear a costume!

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What will my shifts be?

Shifts vary according to the position and department. These will be agreed at the recruitment stage.

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Is it a very formal environment to work in?

How can we be when it's our mission to provide fun? We firmly believe that if you enjoy your time working here our customers are much more likely to have an enjoyable time too! Without a doubt the roles can be very hard and demanding - it takes a special kind of person to be as friendly and positive at the end of the day as they are at the beginning! Our teams of staff are welcoming, committed, and believe in supporting each other to get the job done. Remember there'll be plenty of people in the same boat as you!

Additionally, all of our managers operate an open door policy, so there's always someone to talk to if you need to!

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What is the company social scene like?

All attractions have their own social clubs and hold social events throughout the year. After work drinks are also popular!

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Will I get free tickets?

Yes! Employees are issued with a pass enabling them, their friends and family to experience many of our fabulous attractions and theme parks.

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I need a work permit to work in the UK. Can I still apply?

Eligibility to work in the UK is a prerequisite for employment with Merlin. You will need to provide proof of right to work in the UK when you come in for an Interview. To view a full list of appropriate documentation please click here.

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Are there any age restrictions?

There are certain requirements for different roles, at each attraction. Generally you have to be at least 16-18 years old or above to apply. For some roles, such as in Security, you'll need to be 21 or over to satisfy our insurance requirements.

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Further questions?

If you have any further questions then please email them to us and we will endeavour to respond as quickly as we can.

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