working-for-us/behind-the-scenes

Behind the scenes

The public face of Madame Tussauds may be our business, but that business wouldn't run without our support teams. Although you'll not be face-to-face with the customers every day, you'll certainly need the ability to understand what working within a customer-centric business means.


Find out a little more about:


You can also find out about the employment contracts our support teams generally work.

Marketing

Our Marketing team is responsible for new product development as well as advertising, promotions, PR, consumer research and the creation and maintenance of our web-site: www.Madame-Tussauds.com.

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Events

Our Events team looks after the sales and organisation of Madame Tussauds, Thorpe Park and Chessington World of Adventures as top events venues. www.tussaudsevents.com

 

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Facilities

The Facilities team consists of 7 specialist areas:

  • Electrical (Basement) - Electrical infrastructure, lighting, power to portable appliances and electrical safety.
  • Audio Visual - Show sound/lighting effects and associated equipment.
  • Mechanical - Air conditioning, stage effects, building services and the 'Spirit of London' ride.
  • Studio - Figure and local set maintenance.
  • Building - Internal and external decoration including wall and floor finishes and building fabric
  • Health & Safety - All aspects of H & S including audit surveys, risk assessments and incident investigations.
  • Contracts - Cleaning, security and staff restaurant.

The facilities operation is co-ordinated via the Helpdesk.

 

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Finance

The Finance team consists of the following areas:

Analysis, which has the following responsibilities:
  • To provide analytical and reporting support to all areas of the business,
  • To generate challenging budgets and accurate forecasts,
  • To maximise 'use' of resources across the business to ensure we hit our EBITDA targets,
  • To support the admissions and retail systems, ensuring accurate reliable output,
  • To support the Front-of-House team with secure and accurate cash collection.
Accounting, which is responsible for our management and financial accounting.

Sales Ledger and Invoicing, which is responsible for producing Trade Invoices and chasing Debtors.

Payroll, which ensures that all employees receive their monthly salaries and which will assist with any personal queries regarding pay or pension scheme.

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Human Resources

The Human Resources team has an Open Door Policy and operates as a "front-of-house" team with a view to enhancing employee satisfaction, which in turn results in guest satisfaction. The HR team consists of 4 main areas:

  • Training and Development
  • Recruitment
  • Employee Relations
  • Rewards and Recognition/Benefits

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Standard employment contracts

Contracts for the Facilities team are shift-based, and some roles require weekend and night work (for which a night work shift supplement is paid). The Facilities team works a 40-hour week. Our Studios team starts early, generally at 7am to get the attraction prepared for the guests. Departments such as hair, makeup and mould shop are run on a mixture of full and part-time roles.


Support departments generally work a 35 or 37.5-hour week, with some flexibility required to meet the needs of the business. The HR team works some Saturdays, and the Events team works evening events. The Marketing team will occasionally work on weekends or evenings for PR or networking events.

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